Shipping policy

Thank you for shopping at Lost! We are dedicated to delivering your order accurately, promptly, and safely.

Processing Time:

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates will be provided at checkout based on your location and chosen shipping method.

Shipping Methods:

• We offer standard shipping via reputable carriers.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• Lost is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• Lost is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

We currently ship internationally to the USA, Canada, the EU, and other worldwide destinations.

🌍 Shipping Rates & Delivery Times

Delivery timeframes vary depending on the destination and may be affected by local customs processing.

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⚠️ Customs Duties & Taxes

Please note: The above shipping prices do not include any applicable duties or taxes. These charges are the sole responsibility of the recipient.

• Lost is not responsible for any duties, taxes, or customs charges that may occur upon delivery.

• If you are ordering from outside the UK, you may be required to pay local import duties or taxes.

• Unfortunately, we are unable to estimate these costs in advance as they vary by country.

• We recommend contacting your local customs office if you have any concerns or questions regarding potential fees.

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📦 Refused Shipments

If you choose not to pay the duties or taxes and refuse the shipment:

• The parcel will be returned to Lost.

• Any initial shipping costs and return shipping fees will be deducted from your refund.

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✅ By placing an international order:

You acknowledge and accept that you are responsible for any customs duties, import taxes, or fees imposed by your country.

Completing your purchase indicates your understanding and agreement to these terms.

Lost or Stolen Packages:

• Lost is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lost will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.